Customer service
We’ve put together a comprehensive help section so you can quickly find answers. Can’t find what you’re looking for? Contact us directly — we’re here to help.
Certified Authentic
COA included with every signed item we sell.
Fast Response
Emails answered within 24–48 business hours.
Hassle-Free Returns
14-day exchange window on all eligible items
Tracked Shipping
Full Australia Post tracking on every order.
Contact Our Team
Call Us
0439 743 710
Mon–Fri, 9am–5pm AEST
Email Us
david@authentic-autographs.com.au
Response within 24–48 hrs
Visit Us
6/479 Dohertys Rd, Truganina VIC
By appointment only
Product Enquiry
Can't find what you need?
We’ll source it for you
Help Centre
Orders & Purchasing
HOW DO I PLACE AN ORDER?
Browse our store, add items to your cart and proceed to checkout. You can pay via credit card, PayPal, AfterPay or Zip. Once your order is confirmed you’ll receive an email with your order details.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at david@authentic-autographs.com.au or call 0439 743 710. We will do our best to accommodate changes before your order is dispatched, but we cannot guarantee this once processing has begun.
Do you offer gift wrapping or gift notes?
Yes! You can add a personalised gift note at checkout. Items are presented in quality packaging and make excellent gifts for any sports fan. Gift cards are also available.
Is there a minimum order value?
There is no minimum order value for standard online purchases. Wholesale enquiries have separate minimum order requirements — please contact us directly for wholesale pricing.
Authentication & Certificates
How do I know items are genuinely signed?
Every signed item sold by Authentic Autographs includes a Certificate of Authenticity (COA). We source directly from athletes, their management, and official signing events — ensuring provenance you can trust.
What is included in the Certificate of Authenticity?
Each COA includes the player’s name, item description, signing date and location, a unique serial number, and our official seal. COAs are downloadable from your account and included physically with framed items.
Can I verify my item's authenticity after purchase?
Yes. Each item has a unique serial number that can be verified directly with our team. Email david@authentic-autographs.com.au with your serial number and order reference for verification.
Shipping & Delivery
How long will my order take to arrive?
Standard Post takes up to 5 business days. Express Post takes up to 2 business days. Framed items via courier take 3–5 business days. Delivery times are guides only and may vary by location.
Can you deliver to a PO Box?
No. We do not ship to PO Box addresses. A valid residential or business street address is required at checkout. This is an Australia Post requirement for signature-on-delivery items.
What if I miss my delivery?
If you’re not home when delivery is attempted, Australia Post will leave a card for you to collect from your nearest post office. Please bring photo ID. High-value items require a signature on delivery.
Returns & Exchanges
What is your return policy?
We offer exchanges within 14 days of purchase. Items must be in original condition with all tags, packaging, and COA intact. Proof of purchase is required. Items with heat press customisation cannot be returned.
What if my item arrives damaged or faulty?
Contact us immediately with photos of the damage at david@authentic-autographs.com.au. We will repair or replace the item at no extra charge after inspection. We may be able to assess minor damage via photographs.
How long does a refund take to process?
Refunds are processed within 3–5 business days of receiving and inspecting the returned item, back to your original payment method.
Payments & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, AfterPay and Zip Pay. All payments are processed securely via SSL encryption. We do not store card details.
Do prices include GST?
Yes. All prices displayed on our website are inclusive of Australian GST (Goods and Services Tax). Your tax invoice will be emailed to you upon completion of your order.
Do you offer payment plans?
Yes — AfterPay and Zip Pay are available at checkout, allowing you to split your purchase into interest-free instalments. Simply select your preferred option at the payment step.
Products & Stock
Can you source a specific signed item for me?
Absolutely. We regularly source custom and rare signed memorabilia on request. Use the Make a Product Enquiry form on our website or contact us directly and we’ll do our best to find what you’re looking for.
Are your items limited edition?
Many of our items are limited or numbered editions. Where applicable, the edition number is displayed on the product listing and included on the COA. Once sold, these items may not be restocked.
What sports do you cover?
We stock signed memorabilia across AFL, NRL, Cricket, Motor Sport, Horse Racing, and more. We also carry multi-sport icons and special event items. Browse by category in our store.
Still Need Help?
If you couldn’t find the answer in our help centre, send us a message below and our customer service team will get back to you within 24–48 business hours.
