Frequently Asked Questions
Everything you need to know about purchasing signed memorabilia, our online auctions and live events.
General Questions
What kind of memorabilia do you sell?
Our range includes signed jumpers, framed prints, match-worn gear, limited edition displays, team-signed items and more across sports like AFL, NRL, Cricket, Motor Sport and more.
What is Authentic Autographs
& Events Australia?
Authentic Autographs & Events Australia is a family business that have proudly been supplying the very best memorabilia and running sporting star meet & greets for over 20 years to 1000’s of Australians!
Our range of memorabilia includes exclusive MATCH-WORN JUMPERS, BOOTS & SHORTS as well as limited edition items that you can’t find anywhere else! We are your one stop shop for everything memorabilia & sporting events.
How do I know the items are authentic?
Every signed item we list is sourced through credible channels and comes with a Certificate of Authenticity. Our reputation and long history in the memorabilia industry give collectors confidence in every purchase.
Ordering & Payments
How do I place an order?
Browse our store, use filters to refine results, click View Details on a product you love, select your options, and checkout. You can purchase with or without creating an account.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard), PayPal, and Afterpay.
Can I cancel or change my order?
Yes — if your order hasn’t shipped yet. Contact us as soon as possible via phone or email to make changes.
Shipping & Delivery
Do you ship Australia-wide?
Yes! We ship authentic memorabilia throughout Australia. Delivery timelines may vary based on item type and destination.
How can I track my order?
Once your order ships, you’ll receive tracking details so you can follow its progress to your door.
Returns & Exchanges
Can I return an item?
We accept returns or exchanges within 14 days of purchase if the item is damaged or faulty on arrival. Items must be returned in original condition with tags and packaging intact. Personalised items or products with applied heat press names/numbers are non-returnable.
How do I start a return?
Email us photos of the issue and your receipt. We’ll guide you through the return process and advise on postage or collection arrangements.
What if my item was damaged in shipping?
Contact us immediately with photos of the packaging and item — we’ll help organise a repair, replacement, or refund.
Memberships & Giveaways
Do you offer memberships?
Yes! Our VIP Membership gives you exclusive perks: discounts on memorabilia and live events, plus entries into premium giveaway draws. You can choose monthly membership or a one-time entry option.
What giveaways can I enter?
Members get free entries into trade promotion giveaways for rare and unique memorabilia. Winners are drawn regularly — check the Giveaways page for current prizes and dates.
Events & Experiences
Do you run live fan events?
Yes — we host thousands of fans each year at signings, meet & greets, comedy nights, and sports events. Visit our Events page for upcoming experiences you can attend.
Can I get my own item signed at an event?
Event formats vary — some allow fan item signings, while others are performance or meet-and-greet-style. Details are provided on each event listing.
Support & Contact
How can I contact customer service?
You can reach us by phone at 0439 743 710, or email us at info@authentic-autographs.com.au for personal assistance.
Wholesale
Do you offer wholesale opportunities?
Yes. We work with selected retailers, corporate clients, and partners interested in stocking authentic signed memorabilia.
Who can apply for wholesale?
Sports retailers, memorabilia stores, event organisers, and approved corporate partners may apply.
How do I become a wholesale partner?
Please contact us directly with details about your business, including ABN and store information. Our team will review your application and provide pricing and terms.
Do you offer bulk or corporate orders?
Yes. We can assist with bulk purchases for corporate gifts, events, and promotional campaigns. Custom solutions may be available.
Still Have Questions?
If your question isn’t covered here, we’re happy to help contact our team anytime via phone or online. Your confidence in every purchase matters to us.